Beverages – Beverages are not included as standard within our Packages and will be priced separately unless otherwise agreed with the Wedding Package.  Prices will be subject to change and will be those quoted at the venues and at the discretion of third party suppliers.  All accounts for beverages MUST be settled directly by the client with the venue on the day of the wedding.

Bookings - All bookings will be confirmed in writing and confirmed with letter of confirmation and receipt. All subsequent payments will be confirmed in writing and letter of receipt.

Cancellation – Refer to Bookings & Payments section on website.

Change of Date – Date changes after the confirmed booking will be subject to availability and the discretion of Ezmen Tourism.

Complaints – In the event you have a complaint with regards to Ezmen services, this matter must be raised with the Management of Ezmen at the time of your wedding where we will endeavour to resolve the problem immediately. In the event you have a complaint against one of our outside services this will be steered directly to the individual company for resolution. We carefully select third party suppliers who have shown a proven history of delivering a high standard.
NB: We will not be held responsible for any grievances aired publicly or privately following your wedding.  All complaints must be dealt with directly with Ezmen Tourism and prior to your departure from Turkey.

Decoration – Wedding Day decorations are specified within all our packages are standard and include:
Ceremony - dressed wedding marquee (gazebo), wedding arch with fresh flowers, red carpet aisle runner, aisle chair seating for all your guests, registry table with satin cover, ivory satin covered bridal chairs & sashes (selection of colours), registry table flower centrepiece. 
Reception – ivory satin chair covers and organza sashes (selection of colours), wedding table dressed with ivory satin cover & skirt, candelabra & centrepiece flower arrangement.
Any extra decoration required will be at additional cost if not previously agreed within the Contract.

Entertainment – Live Music option offered within our Packages is standard and consists of a local duo of musicians that play a selection of classic and contemporary music.  Any extra or alternative music requirements will be subject to availability and incur an additional cost.  Prices will be subject to those quoted by any third party supplier at the time of the wedding.  Any additional AV or lighting requirements will be subject to availability and incur an additional cost.  CD music is offered as complimentary within all our packages.

Extra Services – All our packages are standard and include only those services specified therein.  All costs for additional items such as accommodation, flights, transfers, are additional.  EZMEN is a registered travel agent and as such can offer quotes for such services. These quotes will be provided separately and not priced within the Wedding Package.

Flowers – Ezmen Tourism will endeavour to provide the flowers of choice and colour agreed at the time of booking, however final flower delivery will be subject to seasonal selection and colour available at the time of the wedding.  Where your agreed flower selection is not available EZMEN will endeavour to provide the best closest option.

Force Majeure – EZMEN will not be held responsible for any ill act of nature that occurs on the day of your wedding or be held responsible for any conditions that are directly out of our control (ie, rain, thunderstorms, cloudy weather, temperature changes, excessive heat or cold, earthquakes, fog, and any associated problematic weather conditions).

Hairdressing & Makeup – Standard hairdressing services are included within our wedding packages for the Bride and up to 2 bridesmaids.  The services include styling only and any additional hair services (ie, colour or cutting) will be at an additional cost to you and priced at the discretion of the Hairdresser.  Standard wedding day makeup is also included within our packages for Bride and up to 2 bridesmaids.  Any additional beauty services required (ie, pedicure, manicure or facials) will be at additional cost to you and priced at the discretion of the Beauty Salon.

Late Arrival or Postponement – Late arrival at wedding or postponement of wedding date and time caused by changes to your flight or travel plans will incur additional costs dependent on availability of the Registrar, EZMEN and its associated third party suppliers.

Legal Paperwork – EZMEN takes no responbillity for errors or typing mistakes within any official documentation supplied to us by you.  We do not provide consular information. Provision of any wedding services for non-UK citizens will be at the discretion of EZMEN.  The sourcing and validity of your legal documents is your responsbility, they must be true and correct, current and be validated by ourselves prior to your wedding day and available to us at all times at our request.  No responsibility will be taken or correspondence entered into for any weddings that EZMEN cannot perform due to supply of incorrect or illegal paperwork.

Order of Events – Timing for the wedding day will be at the discretion of the wedding planner and for all our advertised Packages is based on the time of sunset unless otherwise agreed within the Contract.  EZMEN has the right to change the timing within the Order of Events subject to adverse weather conditions or conditions outside of their control.

Payments
*20% of the total wedding cost is required to secure a booking
*Balance is due 1 month prior to wedding date
*Payment is accepted by

• Debit Visa card (2% charge)
• Visa or Mastercard credit card (2% charge)
• Bank transfer

For security purposes credit / debit card details will be taken over the phone, all receipts will be forwarded in writing
All payments are made to Ezmen Tourism
Cancellation Charges:
In event of cancellation the following percentage of total wedding cost is payable -
1 to 24 months prior to wedding date  20%
Less than 1 month prior to wedding date 100%

Photography & Videography – All photograph sizes will be 13 x18cm, matt or glossy, unless otherwise agreed within the wedding package. The photographer will endeavour to deliver the best quality with regards to colour balance and colour matching but cannot guarantee exact matching. Any retouching and artist finishing is available as an optional extra. Any re-orders after the included 50 prints will be treated as an extension to the Contract and will incur extra cost. The photographer shall be granted artistic licence in relation to the poses photographed and the locations used. The photographers’ judgements regarding the locations, poses and number of photographs shall be deemed correct.

EZMEN has the right to display any photographs & video within this Contract on their wedding websites (due  discretion will be used).

Prices – All prices were correct at time of going to print. The price you pay for your wedding package will be the price the package is offered at time of booking. Initial payments (deposits) are non-refundable. Embassy fees quoted are correct at time of booking and are subject to change without notice. Fees charged will be those applicable at the time of the wedding.  Prices for weddings quoted more than 12 months forward will be subject to currency fluctuation and price changes from third party suppliers.

Provisional Bookings – Provisional bookings will be held for a period of one week following email of our full quote and pending receipt of your deposit.

Meals – All wedding menus are current at time of print but may be subject to change dependent on availability of local produce and dishes at the time of the wedding.  We will endeavour to deliver the menus selected by our clients and where a certain dish or menu is not available, we will provide the closest available dish or menu available from the contracted venue. 

Transport – Wedding day transport is specified within all our packages and is provided using a standard sedan with standard decoration.  Transport will be provided for bridal party only unless otherwise agreed within the Contract. Use of third party suppliers for non-standard vehicles such as  limousine services will be extra.  No responsibility will be taken for extra transport not agreed upon within the Contract. Any delays caused by guests or bridal party not being at specified pick-up point at specified time will not be the responsibility of Ezmen Tourism. Ceremonies cannot be delayed to wait for late arrivals.

Change of Venue – Should the couple request a change of venue after arrival in Turkey, Ezmen tourism will endeavour to meet requests subject to availability of third party suppliers. Any extra costs will be extra to the agreed Contract price.

Venues – Couples and their guests are required to abide by the terms and conditions of our external wedding venues. Payments for food & beverage additional to the wedding package must be settled directly by the client on the day of the wedding.  You will be liable for the cost of repairs carried out as a result of damages caused to any part of the venue premises or equipment therein caused by negligence, wilful act or default of any person invited by you or on your behalf to the venue.

Wedding Packages – EZMEN offers the wedding day plan as a package and none of the services can be provided separately unless agreed upon in Contract by the client and EZMEN.  All services provided within are standard and any changes or additions to the agreed wedding packages will incur extra cost and are subject to availability.